Privacy Policy

1. Introduction

Welcome to MLSCABSERVICES ("we", "us", "our"). We are a taxi and cab booking service based in Kanpur, Uttar Pradesh, India. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By contacting us via phone or WhatsApp, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide

• Your name and phone number (shared when you call or message us)
• Pickup and drop locations for cab booking
• Travel date, time, and any special requirements
• Messages and queries sent via WhatsApp or phone

Automatically Collected Information

• Browser type and device information when visiting our website
• Pages visited and time spent on our website (via basic analytics if applicable)
• IP address (not linked to personal identity)

3. How We Use Your Information

We use the information you provide solely to:

• Confirm and process your cab booking
• Communicate ride details, driver information, and fare estimates
• Respond to your queries and provide customer support
• Send booking confirmations via WhatsApp
• Improve our services based on customer feedback

4. Information Sharing

We do not sell, rent, or trade your personal information to any third parties. We only share your information in the following limited circumstances:

• With your assigned driver (name and phone only) for trip coordination
• When required by law or legal process
• To protect the safety of our customers or the public

5. WhatsApp Communications

When you send us a WhatsApp message, the communication is subject to WhatsApp's own privacy policy (Meta Platforms Inc.). We use WhatsApp only for booking coordination and customer communication. We do not use your number for marketing without your consent.

6. Data Retention

We retain booking records and communication history for up to 12 months for service quality and dispute resolution purposes. After this period, data is deleted or anonymized.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for communications at any time

To exercise these rights, contact us at the phone number below.

8. Security

We take reasonable measures to protect your personal information from unauthorized access. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with a new "Last Updated" date on this page. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Business: MLSCABSERVICES
• Phone / WhatsApp: +91 70801 25582
• Location: Kanpur, Uttar Pradesh, India